I’ll keep this post short and sweet like a midget dipped in honey.
I don’t do service work, but I can clearly see one of the biggest complaints service providers have is the client micromanaging them and not letting them “do their thing”.
The client trying to control things they know little about especially when they hired an expert like you to take care of it… can be maddening…
But it’s all your fault.
The one thing people hate the most, and yet they are creating it 95% of the time.
- Your low prices instill doubt and fear from the start
- Your lack of leadership and control makes them feel like you don’t have control over the project even if you know you do
Consider the idea the only reason they are micromanaging you is because they are trying to get control over the situation they don’t believe you have because you are scared to fully “be that person” they are counting on you to be.
If you don’t set clear expectations, they will think you are not in control.
If you don’t set a clear agenda, they will think you are not in control.
If you run things by them for their “opinion” just because they are the Client, they will think you are not in control.
Most service providers are looking to the client for validation of everything they do – no wonder they doubt service providers. They hired you and you are letting them down!
Confident in the sales pitch, meek in the delivery.
They want you to control the project. They want you to be the full authority and boss them around. That’s what they are paying you for… to take care of it. So take care of it and lead dammit.
Their perception is everything.
P.S. There are dick clients out there. There’s just less than you think. Funny how when someone improves their communication skills, client relationships get easier